Saturday, February 28, 2015

Ron Janis of Private Sewer and Water Admits to Stealing Money. Offers to Return Some of it.

So I had an interesting exchange with Ron on Facebook today.  He posted one of his ads which included a fairly large BBB logo.   I pointed out that he might not want to advertise that seeing as he has an F rating and more complaints than anyone else in the industry.

His response was rather amusing.
Ron Janis Admits Fault

Me: You might want to take the BBB logo off your flyer. Unless you actually want to publisize your F rating. Hey, did you know you have more than twice as many BBB complaints as any one else in your industry? Why do you think that is? Is it the theft? I bet its the theft. Or maybe the lying? The theft and the lying that's probably it right? Oh and then there's the no-shows. So theft, lying and no-shows. Final answer. That's why you have the worst rating of anyone in your industry.
February 26 at 11:52pm

The Private Sewer and Water Corporation Lol stalker!!!!!
 February 27 at 12:18am
The Private Sewer and Water Corporation 9 complaints out of 2736 jobs in 3 years = 99+ % satisfaction baby!!!!!!
 February 27 at 12:23am · Edited
The Private Sewer and Water Corporation F = fantastic!!!!!!
 February 27 at 12:22am

 Feels like he's trying too hard to pretend it doesn't bother him that I know how bad his reputation is.

Me lol. I'm sure you did 2.5 jobs per day 365 days a year for three years. And counting people as satisfied just because they didn't complain to the BBB is a bit of a stretch, but if that's what it takes for you to feel better about yourself so be it.
 February 27 at 12:51pm

The Private Sewer and Water Corporation 3-5 service calls a day, Monday thru Friday, add up! lol! Do the math. Not every job is a major excavation. We always offered to rectify your situation and try to make you happy, unfortunately you have yet to give a response other than social media posts. We want you to be happy, so let us know what it will take.
 February 27 at 1:22pm

The math still doesn't add up. He posts pictures of major excavations just about every day.  And counting everyone who doesn't complain to the BBB as a satisfied customer is ridiculous.  Its not  worth the effort to complain over small items.  And I think he only rips people off for big multi-day jobs since he can collect money and go home for the day never to return.

Its also funny that he claims that he has tried to make me happy. All I've gotten in over a year of dealing with Ron is lip service.  He's full of promises and as far as I can tell has made no effort to remedy the situation.

Me We've been over this before. You rarely respond to phone calls or texts, thus social media is my only option. You certainly offer to rectify my situation, you just never actually follow through. How many times did we adjust our schedule to accommodat...See More
 February 27 at 5:15pm
The Private Sewer and Water Corporation The 700.00 is accurate, the 1100.00 however is not correct. The pit, pipe, pump etc.are in. The only thing to do is run approximately 15 lf. conduit. I'd go 800.00 all day
 February 27 at 5:55pm
Me Its closer to 50 feet of conduit, the pit was already there, the pump is refurbished, there is no cover, and you laid about 10 feet of pipe. You want half credit for that portion of the job then fine. 1200 all day, and my offer stands, I'll tell the...See More
 February 27 at 8:23pm
The Private Sewer and Water Corporation The pit was not there, we excavated that out and installed it. The pump is brand new. Fact. Now you're just playing games.
 February 27 at 10:27pm
The Private Sewer and Water Corporation 800.00 is EXTREMELY fair.
 February 27 at 10:28pm

So the pit was there.  They dug it out as part of the sewer line replacement.  The conduit that needs to be put in is about 50 feet and goes through multiple walls through the cellar. I doubt the pump is new.  The fact that he said "fact" makes me doubt even more that it is new.  Fact is one of Ron's tells that means he just lied to you.

So he agreed he owes $700 for the catch basin, and somehow only thinks that he owes $100 for finishing up the ejector pump install.  Pretty sure there is more than 10% of that part of the project left.
Ron Agrees To Refund

Me You already admitted that you owed us $700 for the catch basin. You're telling me that of the $1100 I paid you for the ejector pump that you did all but $100 of the work? Its going to cost me more than that to finish the project. I think $1200 is extrememly fair. If you want to stick to $800 then fine, I want to be done with this.
 February 28 at 8:40am
The Private Sewer and Water Corporation What's left to do except run electric?
 February 28 at 9:00am
The Private Sewer and Water Corporation Any competent electrician can run that line for 100.00-150.00 all day long. Throw in another fifty for pipe/wire. That said, I'd go 900.00. Total transparency in this deal. That's more than fair.
 February 28 at 9:06am
Me Fine
February 28 at 9:12am

His deal is hardly fair but $900 is more than the zero that I would have gotten and it saves me the time and hassle of having to sue him so whatever.  I'll take it.  We'll see if he actually follows through.

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