Friday, October 3, 2014

Review on Angie's List for Private Sewer and Water

No word from Ron again today, so I submitted my review on Angie's list for Private Sewer and Water today.

  • I gave them an N/A on price.  Unfortunately I don't have anything to compare them against and I'm trying to be fair. 
  • They got a C for quality.  I don't really have a complaint with the workers so I don't want to knock the quality of their work.  I'm torn on this one.  I guess they did well on what they finished, but they also didn't complete a large portion of the project which is pretty poor quality if you ask me.
  • The got an F for responsiveness.  If I could have gone lower I would have. 
  • Punctuality also earned them an F.  Not showing up at all for scheduled appointments is about as bad as you can get for punctuality.
  • Professionalism.  This speaks for itself.  Missing multiple appointments without notifying the customer, not responding to calls, not completing work in a timely manner, the list goes on and on.
So overall they get and F and I submitted them to the complaint resolution process.  We'll see how this one goes.

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