I Give Private Sewer and Water the Benefit of the Doubt on their BBB Complaint

I still haven't heard back from Ron on scheduling completion of the job that is more than six months overdue.  Last I heard from him was Wednesday morning when he told me that he would get back to me that afternoon with a plan.

Since today is the last day for him to respond to the BBB Complaint I emailed the BBB to inform them that Ron claimed he never received the complaint, but that he also has not returned my calls for days now.

They sent out a second notice, this time a paper copy.  Maybe this time Ron will finally take action and resolve this matter.  I wouldn't bet on it though.

Once Again, No Contact from Ron Janis and the Private Sewer and Water Corp

I left a voicemail for Ron this morning inquiring when he was planning on finishing the job that is now more than six months overdue.  He was supposed to schedule it two days ago but has not answered or responded to a call since Wednesday.

No response to my voicemail.

A Proposal for Ron Janis and the Private Sewer and Water Corp.

As usual Ron has not called me back like he said he would.  I left him a voice mail proposing the following.

• He posts on facebook that he is going to finish the job at my house (I want this so that there is some accountability when he skips out again).
• When he shows up at my house I'll delete the bad review I gave him on Facebook.
• If he completes the job, the review stays down.

Ron called back shortly thereafter and agreed.   He said he would call back again this afternoon with a date and time to complete the job. As of 8PM tonight I have not heard back from him.

I Contact Ron Janis about the BBB Complaint

Ron Janis and the Private Sewer and Water Corp have still not responded to my complaint.  If they don't respond soon the BBB will close it and mark that Private Sewer and Water did not respond.  That would be bad for both of us.  Its bad for Ron because it make his business look bad and lowers their already poor BBB grade.  Its bad for me because I was hoping that Ron would not want it to be publicly know how poorly he has treated me as a customer and the threat of negative publicity would incentivise him to complete the project that is now way overdue.

So giving Ron the benefit of the doubt I called him to make sure he had an opportunity to respond.  Ron actually answered the phone which is a first.  I must have caught him off guard.  I asked him if he was going to respond to the complaint and he said he hadn't received it but he would check his spam folder, or I could email him the complaint number.  If I was willing to take down my negative feedback from Facebook then he would finish the job right away.

There are a couple of telling things from this conversation.

1. Ron didn't receive the complaint.  I doubt this.   There are email threads on the BBB site with him addressing other BBB complaints.  If he changed his business email address and didn't set up the old account to forward to him then I question his business intellect.
2. He says that in exchange for taking down negative feedback he will finish my job immediately.  He had over five months to complete the job before he had received negative feedback. There was no urgency then.  The fact that he might drop everything now to complete it is somewhat appalling.  The fact that he let it get to this point says a lot about his priorities.  Paying customers apparently don't rank too high.

Private Sewer and Water Don't Respond to BBB Complaint

I haven't heard anything from Ron since I submitted my complaint.  Apparently the BBB hasn't either.  They sent me an email stating that The Private Sewer and Water Corp has not responded to my complaint and inquired if I had heard from them.